Payment Method

Effective Date: February 12, 2025

At Demimacha, we want to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the methods we accept for payment, the payment process, and other important information regarding your transactions on our website. By making a purchase with us, you agree to the terms outlined in this policy.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • PayPal: You can pay directly via your PayPal account or use PayPal’s secure checkout to process payments with a credit or debit card.

Please Note: We do not accept payment methods like credit cards directly (outside of PayPal) or other third-party services at this time.

Order Confirmation & Payment Authorization

  • Payment Authorization: When you place an order on demimacha.com, your payment will be processed immediately. If your payment is authorized, we will begin preparing your order for shipment. If your payment cannot be authorized, your order will be canceled, and you will be notified.

  • Order Confirmation: After your payment is successfully processed, you will receive an order confirmation email detailing your purchase. This email will include an order number, shipping address, and order summary. Please review this email for accuracy, as we are unable to modify orders after they are placed.

Currency

All transactions on demimacha.com are processed in USD (United States Dollar). We currently only support payments in U.S. currency.

Sales Tax

Currently, Demimacha does not charge sales tax on any orders. This means the price you see at checkout is the price you will pay, without additional tax charges.

Payment Security

Your privacy and security are important to us. We use PayPal as our payment processor, which employs advanced encryption technology to ensure your financial information is secure during every transaction.

  • PayPal Security: PayPal uses SSL encryption (Secure Sockets Layer) to protect your personal and payment information. We never store your credit card details on our servers.

By using PayPal for your transactions, you benefit from PayPal’s Buyer Protection, which helps resolve any issues regarding payments, order delivery, or disputes.

Failed Payments

If your payment fails, the system will notify you immediately, and your order will not be processed. You may try to complete the payment again with a different payment method.

  • Payment Issues: If you are having trouble completing your payment, we recommend checking your account information and ensuring that you have sufficient funds or credit available. For PayPal-related issues, please contact PayPal’s support directly.

Order Cancellations

Once an order has been placed and payment is processed, it is final and cannot be modified or canceled. However, if your order has not yet shipped, please reach out to our customer support team at [email protected] as soon as possible. We will do our best to accommodate your request, but once the order has shipped, cancellation is no longer possible.

Payment Fraud Prevention

To protect against fraud, Demimacha reserves the right to cancel or refuse an order if:

  • The payment is flagged as potentially fraudulent.
  • The billing address does not match the address on file with the payment processor.
  • The transaction is flagged for suspicious activity by PayPal.

If your order is canceled due to suspected fraud, you will be notified by email. If you believe there has been an error, please contact us at [email protected] for clarification.

Refunds

In the event that you are eligible for a refund, refunds will be issued through PayPal to the original payment method used during purchase. Please allow 2 business days for the refund to be processed after your return is confirmed.

  • Refunds on Canceled Orders: If an order is canceled prior to shipment, you will receive a full refund to your original payment method within 2 business days.

Contact Us

If you have any questions about your payment or need further assistance, feel free to contact our customer service team:

  • Email: [email protected]
  • Phone: +1 762-910-2000
  • Customer Service Hours: Monday through Sunday, 8:00 a.m. - 8:00 p.m. ET
  • Address:
    DEMIMACHA LLC
    2158 Juliette Rd,
    Forsyth, GA 31029, USA

Final Notes

By placing an order with us, you acknowledge and accept the terms of this Payment Policy. We reserve the right to update or modify this policy at any time, and we encourage you to check this page periodically for changes. Your continued use of our website after changes are made signifies your acceptance of those changes.