Privacy policy

Effective Date: February 12, 2025

DEMIMACHA LLC (“Demimacha,” “we,” “us,” or “our”) is committed to respecting and protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website demimacha.com, place an order, or otherwise interact with us. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to improve your experience on our website and to fulfill your orders. The information we collect includes:

  1. Personal Information:

    • Name: First and last name
    • Email Address: To process orders, send receipts, and communicate with you.
    • Shipping Address: Required to ship your products.
    • Phone Number: For customer service or shipping-related issues.

  2. Payment Information: We do not store any credit card details. Payments are processed through PayPal, which is a secure payment processor.

  3. Device and Usage Information: We automatically collect certain technical information when you visit our website, including:

    • IP Address: To analyze trends and ensure the security of our website.
    • Browser Type and Version: To optimize your browsing experience.
    • Pages Viewed: To better understand how you interact with our site and improve navigation.
    • Cookies: We use cookies to personalize your shopping experience, remember your preferences, and track site usage.

How We Use Your Information

We use the information we collect to provide you with the best service possible, which includes:

  • Order Processing: To complete and fulfill your order, including sending order confirmations, shipping notifications, and customer service.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Improvement of Our Services: To enhance the user experience, improve website functionality, and tailor the website content to meet your preferences.
  • Marketing: With your consent, we may send promotional emails or newsletters about new products, special offers, or other information related to Demimacha that may interest you.
  • Legal Requirements: We may use your information as required by law, to comply with legal obligations, or to resolve disputes.

How We Protect Your Information

Your security is important to us. We take reasonable precautions to protect your personal information and ensure that it is treated securely. We use encryption technology, secure servers, and comply with industry-standard protocols to safeguard your data.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

To enhance your experience on our website, we use cookies and similar tracking technologies. These small text files are stored on your device and help us track your usage patterns, remember your preferences, and provide a more personalized shopping experience.

You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

Sharing Your Information

We will never sell or trade your personal information to third parties. However, we may share your information in the following situations:

  1. Service Providers: We share information with trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, and providing other services. These vendors are obligated to protect your data and only use it for the purposes for which it was shared.

  2. Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  3. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you via email or notice on our website of any such change in ownership or control of your personal information.

Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access to Your Information: You may request a copy of the personal information we hold about you.
  • Correction of Information: If you believe your information is incorrect or incomplete, you may request that we update it.
  • Deletion of Your Information: You may request that we delete your personal data, subject to certain legal and contractual obligations.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly at [email protected].
  • Cookie Preferences: You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to other websites, including third-party vendors or partners. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected information from a child under the age of 13, we will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes. By continuing to use our website after we post any modifications, you acknowledge your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email protected]
  • Phone: +1 762-910-2000
  • Customer Service Hours: Monday through Sunday, 8:00 a.m. - 8:00 p.m. ET
  • Address:
    DEMIMACHA LLC
    2158 Juliette Rd,
    Forsyth, GA 31029, USA