Shipping policy

Effective Date: February 12, 2025

At Demimacha, we strive to provide our customers with fast, reliable, and FREE shipping on all orders within the United States. Our goal is to ensure your order reaches you in a timely and safe manner, so you can enjoy your outdoor adventures without delay.

Please review our shipping information below to understand how we handle your order and ensure it arrives at your door.

Shipping Overview

  • Shipping Fee: Free Shipping on all orders within the United States.
  • Shipping Locations: We currently only ship to addresses within the United States (including Hawaii and Alaska).
  • Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Shipping Carrier: We use trusted carriers such as UPS, FedEx, and USPS for domestic shipping.
  • Delivery Time: Standard shipping typically takes between 3 to 7 business days, depending on your location.

Note: While we aim to deliver within these timeframes, delivery times may vary due to unforeseen circumstances, such as weather conditions or shipping delays. We recommend tracking your order for the most up-to-date shipping status.

Order Processing & Shipment

  1. Order Confirmation: After placing your order, you will receive an order confirmation email with your order details.

  2. Shipment Notification: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order via the carrier’s website.

  3. Processing Time: Please allow up to 2 business days for order processing, especially during peak shopping periods or holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Restrictions

  • Only within the United States: We currently do not offer international shipping. We only ship to the United States, including all 50 states, U.S. territories, and military addresses (APO/FPO).

  • P.O. Box Addresses: We can ship to P.O. Box addresses via USPS. If your order requires delivery to a P.O. Box, please ensure you enter the correct address during checkout.

Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment on the carrier’s website.

  • UPS/FedEx tracking: Visit the respective carrier’s website to input your tracking number and view the delivery status.
  • USPS tracking: Visit the USPS tracking page and enter the tracking number provided.

If you encounter any issues with tracking your order, please feel free to contact our customer support team at [email protected] or call us at +1 762-910-2000.

Shipping Time Estimates

Delivery times are estimated and are based on standard shipping services. Please note that certain locations (e.g., remote areas, rural zones) may experience longer shipping times.

  • Standard Shipping: Typically, orders are delivered within 3 to 7 business days from the day they are shipped.
  • Expedited Shipping: We currently do not offer expedited or express shipping options.

Note: Shipping times may be delayed due to high demand, weather conditions, or unforeseen circumstances.

Address Accuracy

It is crucial that the shipping address you provide is accurate and complete. Demimacha is not responsible for delays or incorrect delivery due to errors in the provided address. Please double-check your address, including any apartment or suite numbers, before submitting your order.

If there is an issue with your address, please contact us immediately at [email protected] so we can assist in making any corrections before shipment.

Damaged or Missing Items

We take great care in ensuring your order arrives in perfect condition. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you in processing a replacement or a refund as per our Returns & Refunds Policy.

Missing Shipments: If you believe your order is lost or missing, please contact us immediately, and we will investigate the issue with the carrier. We will work with you to resolve the situation as quickly as possible.

Special Delivery Considerations

  • Remote Locations: For customers in remote locations, shipping may take a few additional days. If you live in a rural area, please allow up to 10 business days for delivery.
  • Holidays & Peak Seasons: During holidays and peak seasons (e.g., Black Friday, Christmas), shipping times may be longer due to high demand. We advise you to place your orders early to ensure timely delivery.

Lost or Stolen Packages

Demimacha is not responsible for lost or stolen packages once the carrier has marked the order as “delivered.” We encourage customers to track their packages closely and ensure they are available to receive deliveries. If your package is marked as "delivered" but you have not received it, please contact the carrier directly.

For any issues with your order, please contact us at [email protected], and we will do our best to assist you.

Contact Us

If you have any questions about our shipping policy, your order, or need assistance, feel free to reach out:

  • Email: [email protected]
  • Phone: +1 762-910-2000
  • Customer Service Hours: Monday through Sunday, 8:00 a.m. - 8:00 p.m. ET
  • Address:
    DEMIMACHA LLC
    2158 Juliette Rd,
    Forsyth, GA 31029, USA